Last updated: 26/09/2026

This policy is drafted in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Please have this reviewed by a solicitor before publishing, and update the bracketed placeholders with your specific details.

Lauren Kendall Makeup Design ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make an enquiry, or book a service with us.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

We may collect the following personal information:

• Contact details — name, email address, phone number
• Booking details — event date, event type, location/venue, number of people requiring services, roles within the bridal or event party
• Preference information — inspiration photos, style preferences
• Health-related information — allergies or skin sensitivities you disclose to us, where relevant to providing your makeup service safely
• Payment information — processed via [your payment provider, e.g. Stripe/Square/bank transfer]; we do not store full card details ourselves
• Website usage data — collected automatically via cookies or analytics tools (e.g. Google Analytics), such as pages visited and general location/device data

We only collect information that is reasonably necessary for our business functions, primarily providing and managing your makeup services.

We collect personal information:

• Directly from you, via our website enquiry forms, email, phone, or social media messages
• When you complete a booking questionnaire
• Automatically through website analytics tools when you browse our site

As part of providing our makeup services safely, we may ask about allergies or skin sensitivities. This is considered "sensitive information" under the Privacy Act, and we only collect it with your consent, and only to ensure your service is performed safely. We do not use this information for any other purpose.

We use personal information to:

• Respond to enquiries and provide quotes
• Schedule, confirm, and manage bookings
• Prepare for and deliver your makeup service, including using disclosed allergy/sensitivity information for your safety
• Process payments and deposits
• Send booking-related communications (confirmations, reminders, pre-appointment information)
• With your consent, send occasional marketing communications (e.g. promotions, giveaways, blog updates)
• Improve our website and services

We will not use your personal information for a purpose other than what it was collected for, unless you would reasonably expect it, or we have your consent.

We do not sell your personal information. We may disclose personal information to:

• Third-party service providers who help us operate our business (e.g. booking software, email platforms, payment processors)
• [Any relevant referral partners, only where you have consented to a referral — e.g. dermal therapists or photographers you have asked us to connect you with]

We do not disclose personal information overseas except where a third-party service provider we use (e.g. cloud-based booking or email software) stores data on overseas servers. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is generally de-identified and used for improving our website experience. You can disable cookies through your browser settings, though this may affect website functionality.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage of booking and client information and restricting access to personal information to what is necessary for providing our services.

You may request access to the personal information we hold about you, or ask us to correct any inaccurate information, by contacting us at [email address]. We will respond to your request within a reasonable timeframe, generally within 30 days.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. financial record-keeping obligations). Booking and client information no longer required will be securely deleted or de-identified.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly at [email address] so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Lauren Kendall Makeup Design Email: info@laurenkendall.com.au Website: www.laurenkendall.com.a